Antigua and Barbuda
Bonaire, Sint Eustatius & Saba
Bosnia and Herzegovina
British Virgin Islands
Central African Republic
Congo, Democratic Republic of the
Isle of Man
Northern Mariana Islands (Saipan)
Papua New Guinea
Saint Kitts and Nevis
Saint Pierre and Miquelon
Saint Vincent and Grenadines
Sao Tome and Principe
Trinidad and Tobago
Tristan da Cunha
Turks and Caicos Islands
U.S. Virgin Islands
United Arab Emirates
United States of America
Wallis and Futuna
Plans & Pricing
How It Works
Frequently Asked Questions
Prohibited & Limited Items
What Is Shipito
Why We Are Cost Effective
United States Customer Service
T: + 1 (310) 349-1172
T: + 1 (310) 349-1182
7am to 5pm Monday to Friday Pacific Time Zone (USA)
Live Chat: 12am to 8pm Monday to Saturday and Sunday 12am to 3pm Pacific Time Zone (USA)
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Prohibited Item List
Shipping & Tracking
Customs, Duties, and GST
Claims, Insurance & Refunds
Where do I find my Shipito address?
You can locate your Shipito address under the header section of your account, titled "Your U.S. Address". To change your default Shipito address, simply go to "Account Settings" and then "Address Book." Your suite number will stay the same but you are able change your selected warehouse at any time.
Please ALWAYS remember to include your Shipito Suite number on packages coming to one of the Shipito facilities. If this is not included it could create delays, additional fees or even prevent us from being able to place the package in your account. The fees associated with this are $7.50 USD in relocation fees.
Where do I manage my billing address and shipping addresses?
To add a mailing address to your account, head to "Account Settings" then "Address Book." There you'll find the "Add New Address" option. You can also change your billing address under the "Shipping and Billing Address" section.
How can I change my account membership plan?
To change your membership plan, go to "Account Settings" click "Account Membership" and then choose whether you'd like to "Upgrade" or "Change."
How do I upgrade to Premium?
Login to your account.
Go to Account Settings > Account Membership. You'll see the following option, just click on "Change".
Can I receive packages under another name?
Yes, you can receive packages under more than one name. However, you must add each name to your account for us to properly identify the package and place it into the right suite.
How do I add another person to my account?
To add a name to your account, go to "Account Settings," then "Additional Names." Once there you simply click "Add Name." You can have up to six names on your account.
How do I open a support ticket?
1. To open a support ticket, please login to your Shipito account and select “My Account” then select “Support Tickets”.
2. Then select “Open a New Support Ticket”.
3. Please select the option that best describes your concerns then type your message to us in the text box that appears.
Once the ticket is submitted, a customer support agent will review your message and respond to you in 1-2 business days.
How do I view my current and past support tickets?
Follow step one outlined in the “How do I open a support ticket?” question above. Below “Open a New Support Ticket”, you will see all of your current and past support tickets listed in chronological order, with the newest ticket at the top. To respond to a ticket, select “View Details” and type your response in the window that appears.
Why is my account on hold?
There are several reasons why your account might be on hold. You should have an outstanding ticket already open on your account explaining the issue and what is needed to resolve the hold.
If you don't see an outstanding ticket, then please open one (as shown below).
How can I cancel my account?
If you're looking to cancel your account, we will be sad to see you go. We hope you will give us the opportunity to understand why you would like to cancel your account.
You will need to open a support ticket (as illustrated below) in order to initiate an account cancellation. In this ticket, please state the reason for closing your account and any additional information you have in regard to be cancellation.