There are two ways to make a payment through your account.
Both options appear in your “Account Balance” window.
You can either click the Pay Link next to your Total amount due;
Or you can click on add next to your Remaining deposit.
When you click add or pay, a payment screen will appear.
The payment process contains 3 simple steps:
First select the amount you wish to pay.
It will be auto-populated with the amount due, but you may choose to add more.
The minimum amount is $5. Second, you’ll need to select your payment method.
Wire Transfer — This method is only available for amounts over $50.
Please be aware that additional bank fees of $16 apply for all wire
transfer payments. The payment instructions will be displayed on the screen.
Keep in mind that we do not accept payments from third parties.
If there are any discrepancies in the name, address, postal code,
or any of the payment information entered, we will ask for additional
documentation for verification (Photo ID, copies of card, etc.).
Credit Card — Simply enter your credit card number and the billing information.
PayPal — If you select this payment method you will be
redirected to the PayPal
website where you will need to confirm your payment. Please make sure that the
name on the card or Paypal account matches the name on your Shipito account.
If there is a middle initial or prefix or suffix, it has to be entered in the
payment window and has to match the Shipito account. Also, the Paypal account info
needs to be in English. Foreign characters cannot be translated by our system,
and will cause the payment to be held until it is verified.
Bitcoin — Upon choosing this option, you will be redirected to
Bitpay. There are no spending limits when paying with Bitcoin. Usually it takes
about one hour for your deposit to be in your Shipito account. However, in some
cases, it might take up to 24 hours for the payment to clear. You will get 4.3%
bonus to all deposits paid by Bitcoin.
In some cases, you may notice a payment is debited from your credit card, but not
reflected in your account. That happens if the credit card processing company placed
your funds on hold for security reasons while they verify the payment. The process
takes two to three business days, after which the funds are either transmitted to us
or returned to the card depending on the results of their investigation.
Sometimes the system will display an error message when trying to make a payment.
That is also because the credit card processing company found a discrepancy with
the payment. We recommend either using a different card or contacting your bank
about the issue. We cannot manually process a card that is being refused by the system.