ביטוח תביעות & החזרים
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תביעות

גשו לחשבונכם ובחור באפשרות "כרטיסי תמיכה" בפינה הימנית העליונה של הממשק המופיע בשפה העברית. ברגע שאתם יכולים לפתוח כרטיס תמיכה חדש. פעלו לפי ההנחיות המופיעות על המסך ובחרו באפשרות המתאימה. ניתן גם לדווח על חבילה שאבדה / פגומה מהכרטיסייה 'חבילות שנשלחו'.

If you received a package in your account that does not belong to you, please create a support ticket. Our warehouse staff will then remove the package from your account.

If you received an incorrect package, create a support ticket and upload photos of the package labels and contents. We will then provide you with further instructions.


ביטוח

זמן העיבוד של תביעה משתנה בהתאם למשלח.
Options for insurance are displayed during the mail out request process based your selected carrier and destination country. We offer two types of insurance and it varies by carrier:
1. התחברו לחשבונכם
2. מצאו את החבילה שלכם המדוברת ובחרו את האפשרויות הרלוונטיות (כפי שמוצג להלן):

A form will pop-up (as shown below). On the form you'll be able to select from 3 different package related issues you may have occurred. Please be sure to follow the instructions given to you on the form after making your selection.


4. Processing The Claim
When the claim is entered in the system, it will appear in your account. We will notify you once we have further information. You can see updates about any open issues and claims in your Shipito account.

This process can take from several weeks to months depending on the carrier and when they get back to us.

NOTE: claims are only available through shipping methods with international tracking numbers (FedEx, USPS Express Mail, USPS Priority Mail).

החזרים

Sometimes you will need to return a package back to the original retailer. We always recommend that you let Shipito take photos of the contents of each package to avoid problems.
1. Contact the store and ask how to return the package

Each store has different policies. Some stores will pay for the return shipping charge. Others will require you to pay for the shipping.

2. Follow the procedure given by the store
Place Special request: Some retailers require you to print a Return Authorization and include it in the package. In this case, place a SPECIAL REQUEST detailing what you need to be done. Please do not email us, as this often creates confusion. The special request function is designed to streamline returns and other special instances. If the retailer provides a Return shipping label, please attach it too.

Wait till the Special request is processed: If you know that the store pays for return shipping, make sure the postage shows zero (and shipping address does not need to be filled out). If you are responsible for the shipping cost, change the shipping address for the package so it can be returned to the correct address and select the appropriate shipping method.

Select the package for mail out: Once the package shows the correct shipping address and shipping costs, select it for mail out. Please wait to select this until the previous steps are completed.

If the above sounds too complicated and you feel the need to email us, we can correctly set up your package for a small, $5 courtesy fee.

If you know that the retailer doesn’t require any return authorization, you can simply change the shipping address on your package and select the preferred shipping method. That way, you will not be charged a Special Request fee.


If the retailer doesn’t require any return authorization, you can simply change the shipping address on your package and select the preferred shipping method. That way, you will not be charged a Special Request fee.
To place a refund request, go to "Account Settings," then "Account Deposit" where you'll find the "Request a Refund" button. Follow the instructions on the prompt window to submit your request.
Refunds are processed against the original form of payment when possible. If you deposited funds into your account using either Bitcoin, wire transfer or a card that has now expired, we will process your refund via PayPal if you provide us with a PayPal email.
Refunds typically take our staff 2-3 days to process. However, the time it takes until the funds are returned to your account depends on the payment method used.

הונאה

Shipito לוקחת כל מקרה הונאה ברצינות רבה ואנחנו עושים כל שביכולתנו כדי למנוע הונאה. יש לנו מערכות ותהליכים כדי להגן על הלקוחות שלנו, כמו גם קמעונאים השולחים חבילות למחסנים שלנו.

יש לנו מדיניות קפדנית, עם אפס סובלנות עבור פעילויות הונאה. אם חשבונך חשוד בפעילות מזויפת, הוא יועבר מיד לביקורת אבטחה. בהמתנה לממצאים שלנו, החשבון שלך כפוף לביטול.

אם אתה קמעונאי החושד בעסקה כהונאה, אנא באופן מיידי. אנחנו נעבוד איתך כדי לעזור לפתור סיטואציה זו וכדי למנוע מסיטואציה זו להתרחש שוב.us